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Legal & Compliance

Privacy Policies

Last updated: [March 4th, 2026]

Lux Abacus, SL (“Lux Abacus”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Lux Abacus collects, uses, processes and safeguards personal data when you visit www.luxabacus.com, communicate with us, or engage with our services.

This policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

By using our website or contacting us, you acknowledge the practices described in this Privacy Policy.


1. Data Controller

The entity responsible for the processing of personal data is:

Lux Abacus, SL (NRT L-722001-V)

C/ Ciutat de Consuegra, num. 10, 1-3

AD500 Andorra la Vella

Andorra

Email: admin@luxabacus.com

Website: https://www.luxabacus.com


2. Personal Data We Collect

We may collect the following categories of personal data.

Information You Provide

When you contact us, submit a form, or communicate with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Country of residence
  • Investment preferences or property interests
  • Any information voluntarily provided through communications

Communications and Interaction Data

Communications with Lux Abacus may be recorded or stored for operational purposes.

This may include:

  • Phone calls
  • WhatsApp messages
  • Website inquiries
  • Email correspondence
  • Other business communications

These interactions may be processed through communication platforms and internal systems used to manage client relationships.

Automatically Collected Data

When visiting our website, certain technical data may be collected automatically, including:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Time spent on the website
  • Referral sources

This information helps us analyze website performance and improve user experience.


3. Communication Recording and Messaging Platforms

Lux Abacus uses professional communication and customer relationship management platforms to manage interactions with clients and website visitors.

These may include services such as:

  • HubSpot (customer relationship management and communication tracking)
  • Aircall (call management and call recording system)
  • WhatsApp Business API or messaging integrations

As part of operating our services:

  • Phone calls may be recorded for quality assurance, training, and service improvement purposes.
  • Messages sent via WhatsApp, website forms, or email may be logged and stored in our communication systems.
  • Client interactions may be recorded in our CRM to manage inquiries and provide services efficiently.

By contacting Lux Abacus, including by calling our phone numbers, sending messages, or submitting forms on our website, you acknowledge that such communications may be recorded or stored for operational purposes.


4. Lawful Basis for Processing

Under the GDPR, we process personal data on the following lawful bases:

Legitimate Interest

Processing necessary to:

  • respond to inquiries
  • manage client relationships
  • improve services and communication quality
  • maintain business records

Consent

Where required, such as for:

  • marketing communications
  • non-essential cookies

Users may withdraw consent at any time.

Contractual Necessity

Processing required to provide advisory services requested by the user.

Legal Obligation

Processing necessary to comply with applicable laws or regulatory requirements.


5. How We Use Personal Data

Personal data may be used to:

  • respond to inquiries or service requests
  • provide real estate advisory services
  • connect clients with real estate brokers, developers, or financial partners
  • manage communication records
  • improve our services and website functionality
  • conduct internal training and quality evaluation
  • comply with legal obligations

Lux Abacus does not sell personal data.


6. Sharing of Personal Data

Personal data may be shared with trusted third parties where necessary to provide services.

These may include:

  • real estate brokers or developers
  • mortgage providers or financial institutions
  • legal or professional advisors
  • technology service providers
  • communication platforms and CRM providers
  • analytics providers

All third parties are expected to handle personal data in accordance with applicable data protection standards.


7. International Data Transfers

Some third-party service providers used by Lux Abacus may process data outside the European Economic Area.

Where international data transfers occur, Lux Abacus takes appropriate safeguards, including:

  • Standard Contractual Clauses approved by the European Commission
  • use of reputable service providers with adequate data protection practices

8. Data Retention

Personal data will be retained only for as long as necessary to:

  • respond to inquiries
  • maintain communication records
  • provide services
  • comply with legal or regulatory requirements

Retention periods may vary depending on the nature of the interaction.

When data is no longer required, it will be securely deleted or anonymized where feasible.


9. Your Rights Under GDPR

Under the GDPR, individuals have the following rights regarding their personal data:

  • Right of access – request confirmation of whether we process your data
  • Right to rectification – request correction of inaccurate information
  • Right to erasure – request deletion of personal data in certain circumstances
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing based on legitimate interest
  • Right to withdraw consent at any time

Requests may be submitted by contacting admin@luxabacus.com.


10. Security of Personal Data

Lux Abacus implements appropriate technical and organizational measures designed to protect personal data from:

  • unauthorized access
  • loss
  • misuse
  • alteration
  • disclosure

However, no online system can guarantee absolute security.


11. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Lux Abacus is not responsible for the privacy practices or content of those websites.

Users are encouraged to review the privacy policies of external websites separately.


12. Changes to This Privacy Policy

Lux Abacus may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices.

The most current version will always be available on this page.


13. Contact

For questions regarding this Privacy Policy or requests related to personal data, please contact:

Lux Abacus, SL (NRT L-722001-V)

C/ Ciutat de Consuegra, num. 10, 1-3

AD500 Andorra la Vella

Andorra

Email: admin@luxabacus.com

Website: https://www.luxabacus.com